Return Policy

At Alex Avenue, your satisfaction is our top priority. We work with a network of trusted suppliers and fulfillment partners to bring you quality products. In the event of a return, we coordinate directly with the relevant supplier or shipping partner on your behalf to ensure a smooth and hassle-free process.

Returns & Refunds

Here's how our return process works:

Contact us first — Reach out to our support team within 30 days of receiving your order with your order number and reason for return.
We handle the coordination — We will work directly with the supplier or fulfillment partner on your behalf and provide you with the return instructions.
Ship the item back — Once approved, you will receive the return address and instructions to send the item back.
Refund processing — Once the return is confirmed, your refund will be processed within 7-14 business days to your original payment method.

Conditions for Returns

Items must be returned within 30 days of delivery
Items must be unused, undamaged, and in original packaging
Proof of purchase (order number) is required

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately with a photo. We will coordinate with the fulfillment partner to resolve the issue at no extra cost to you.

Non-Returnable Items

Certain items may be non-returnable depending on the fulfillment partner's policy. We will inform you of this where possible before you complete your purchase.

Contact Us

To start a return or for any questions, please reach out to our support team. We are committed to making sure every return is handled fairly and efficiently.